Privacy Policy

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Last updated: 12 August 2026

1. Introduction

Open Spectrum Pty Ltd, trading as Openspec (“Openspec”, “we”, “us” or “our”), respects your privacy and is committed to protecting the personal information that we collect and hold.

This Privacy Policy explains how we collect, hold, use, disclose and protect personal information in connection with our website, openspec.com.au, and the radiofrequency coordination, Australian Communications and Media Authority (ACMA) licensing, spectrum consultancy and related services that we provide.

We seek to manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply to us.

Open Spectrum Pty Ltd
Trading as Openspec
Unit 5, 23 Bentham Street
Yarralumla ACT 2600, Australia
Email: info@openspec.com.au
Website: openspec.com.au
2. Personal information we collect

The types of personal information we may collect and hold include:

  • names;
  • email addresses;
  • telephone numbers;
  • company or organisation names;
  • postal and business addresses;
  • account and login information;
  • billing, transaction and payment-related information;
  • IP addresses;
  • browser, device and technical information;
  • location information;
  • information and documents uploaded to our website or provided in connection with our services;
  • information submitted through enquiry and contact forms;
  • communications between you and Openspec; and
  • other information you choose to provide to us.

Although our customers are generally businesses and organisations, information concerning an identifiable individual, such as an employee or representative of a customer, may constitute personal information.

We do not intentionally collect sensitive information unless it is reasonably necessary for our activities and permitted by law.

3. How we collect personal information

We may collect personal information directly from you when you:

  • contact us or submit an enquiry;
  • complete a form on our website;
  • register for or use an account;
  • request or purchase our services;
  • upload documents or other information;
  • communicate with us by email, telephone or other means; or
  • otherwise interact with us.

We may also automatically collect certain technical information when you use our website through cookies, analytics technologies and similar tools.

In some circumstances, we may receive personal information from a customer’s employer or organisation, the ACMA, service providers or other third parties where this is necessary to provide our services or otherwise permitted by law.

4. How we use personal information

We may collect, hold and use personal information for purposes including:

  • providing radiofrequency coordination, ACMA licensing, spectrum consultancy and related services;
  • establishing and managing customer accounts;
  • responding to enquiries and requests;
  • processing orders and administering our services;
  • communicating with customers and their representatives;
  • preparing and submitting licensing applications and related information;
  • communicating and dealing with the ACMA in connection with services requested by customers;
  • maintaining records relating to our services;
  • administering, maintaining and improving our website;
  • conducting analytics and understanding how our website and services are used;
  • detecting and preventing fraud, misuse and security incidents;
  • personalising our website and services;
  • complying with legal and regulatory requirements;
  • managing our business and customer relationships; and
  • marketing our services where you have consented to receiving marketing communications or where otherwise permitted by law.

We may also use personal information for purposes that are directly related to the purpose for which it was collected where permitted by law.

5. Disclosure of personal information

We may disclose personal information where reasonably necessary to provide our services or operate our business.

This may include disclosure to:

  • the Australian Communications and Media Authority (ACMA), where required or appropriate in connection with ACMA licensing or other spectrum-related services that we provide on your behalf;
  • service providers that assist us with website hosting, information technology, analytics, customer relationship management, communications, embedded media and other business functions;
  • professional advisers where reasonably necessary;
  • government agencies, regulators, law enforcement bodies, courts or other parties where required or authorised by law; and
  • other parties where you have consented to the disclosure.

We do not sell personal information.

6. ACMA licensing services

Where you engage Openspec to provide ACMA licensing or related regulatory services, information that you provide to us may need to be disclosed to the ACMA.

The information disclosed will depend on the particular licensing or regulatory service being provided and the information required by the ACMA.

By requesting that we provide these services, you acknowledge that information reasonably required to perform those services may be provided to the ACMA.

7. Google Analytics

We use Google Analytics to help us understand how visitors use our website.

Google Analytics may collect information such as your IP address, device and browser information, pages visited, interactions with the website, approximate location and other usage information.

This information helps us analyse website traffic, understand how our website is used and improve its functionality and content.

Google may process information collected through Google Analytics in accordance with Google’s Privacy Policy.

8. Cookies and similar technologies

Our website uses cookies and similar technologies.

Cookies are small data files that may be stored on your device when you visit a website. We may use cookies for purposes including:

  • enabling website functionality;
  • maintaining user sessions and account functionality;
  • remembering preferences;
  • analysing website traffic and usage;
  • improving website performance and user experience; and
  • supporting marketing activities where you have provided the necessary consent.

Third-party services integrated into our website may also set or access cookies.

You may be able to control or disable cookies through your browser settings and, where available, through our website’s cookie consent controls. Disabling certain cookies may affect the functionality of the website.

9. Embedded content

Our website may contain embedded content provided by third parties, including YouTube and Vimeo.

When you interact with embedded content, the relevant third-party provider may collect information about your device, browser, IP address and interaction with that content and may use cookies or similar technologies.

The handling of information by those third parties is governed by their respective privacy policies and practices. You can review Google’s Privacy Policy, which applies to YouTube, and Vimeo’s Privacy Policy.

10. Customer relationship management systems

We may use third-party customer relationship management (CRM) systems and other business software to manage customer and prospective customer information, enquiries, communications and the provision of our services.

Personal information processed through these systems may include names, contact details, company or organisation information, communications, enquiry details and other information relevant to our relationship with you or your organisation.

These third-party service providers may process personal information on our behalf for the purpose of providing their services to us. We take reasonable steps to select and use service providers that provide appropriate safeguards for the information they process.

11. Direct marketing

We may use your personal information to send you information about Openspec services, developments or other material that we believe may be relevant to you where you have consented to receiving those communications or where otherwise permitted by law.

You may opt out of marketing communications at any time by using the unsubscribe facility provided in the communication or by contacting us by email.

Opting out of marketing communications will not prevent us from sending you communications that are reasonably necessary to provide services to you, administer your account or meet our legal or regulatory obligations.

12. Overseas disclosure and processing

Some of the third-party technology and service providers we use, including providers of analytics, customer relationship management, website hosting, communications and embedded media services, may store or process personal information outside Australia.

The countries in which personal information may be processed will depend on the service providers, infrastructure and subprocessors used by us from time to time. These locations may include the United States and other countries in which those providers or their subprocessors operate.

Where required by applicable Australian privacy law, we take reasonable steps in relation to the disclosure of personal information to overseas recipients.

13. Storage and security

We take reasonable technical and organisational measures to protect personal information that we hold against misuse, interference, loss, unauthorised access, modification and disclosure.

No method of electronic transmission or storage is completely secure. Accordingly, while we take reasonable measures to protect personal information, we cannot guarantee the absolute security of information transmitted over the internet or stored electronically.

14. Retention of personal information

We retain personal information for as long as it is reasonably required for the purposes for which it was collected, or for another purpose for which it may be used or disclosed under applicable law.

This may include retaining information where it is required for:

  • the ongoing provision of services;
  • maintaining customer and licensing records;
  • regulatory or ACMA-related purposes;
  • accounting, taxation and business record-keeping;
  • resolving disputes;
  • establishing, exercising or defending legal claims; or
  • complying with applicable legal and regulatory requirements.

Where we no longer need personal information for any purpose for which it may be used or disclosed under applicable law, and the information is not contained in a Commonwealth record and we are not required by or under an Australian law or a court or tribunal order to retain it, we will take reasonable steps in the circumstances to destroy it or ensure that it is de-identified.

15. Accessing your personal information

You may request access to personal information that we hold about you.

To make an access request, please contact us using the details provided in this Privacy Policy or through our website contact form.

We may need to verify your identity before providing access.

In some circumstances, applicable law may permit or require us to refuse access to some or all of the requested information. If this occurs, we will provide an explanation where required by law.

16. Correcting your personal information

We seek to ensure that personal information we hold is accurate, up to date, complete and relevant for the purposes for which it is used.

If you believe that information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, you may ask us to correct it.

You can make a correction request by emailing info@openspec.com.au or using our website contact form.

17. Account deletion and deletion requests

If you have an Openspec account, you may request that your account be deleted.

You may also request deletion of personal information that we hold about you.

We will consider deletion requests in accordance with applicable law. We may need to retain certain information despite a deletion request where the information remains reasonably necessary for our services, regulatory or licensing records, legal compliance, record-keeping, dispute resolution or another purpose permitted or required by law.

To make a deletion request, email info@openspec.com.au or use our website contact form.

18. Privacy complaints

If you believe that we have not handled your personal information appropriately or have breached applicable privacy requirements, please contact us.

Complaints may be submitted:

Please provide sufficient information for us to understand and investigate your complaint.

We will review your complaint and endeavour to respond within a reasonable period.

If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

19. Third-party websites

Our website may contain links to third-party websites and services.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information to it.

20. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, service providers or legal and regulatory requirements.

The current version will be published on our website with the date it was last updated.

We encourage you to review this Privacy Policy periodically.

21. Contact us

For questions, requests or complaints concerning privacy or this Privacy Policy, please contact:

Open Spectrum Pty Ltd
Trading as Openspec
Unit 5, 23 Bentham Street
Yarralumla ACT 2600, Australia
Email: info@openspec.com.au
Website: openspec.com.au
Contact form: openspec.com.au/contact-us